News

After consideration of the latest COVID-19 data and the rising number of cases in Dallas County and in the district, district employees will be expected to report to work in-person on Monday, August 3, instead of the original date of July 6. The district will continue to monitor the situation and provide additional guidance.

The safety and well-being of staff are top priorities for Dallas ISD as the district transitions to returning to district facilities. New practices and protocols have been implemented to follow recommended safety guidelines from federal, state, and local health officials.

The district will continue to screen staff as they arrive at district facilities and strongly encourage the use of face masks, social distancing in common areas (lobbies, elevators, conference rooms, break rooms, supply rooms, etc.) and frequent hand washing. Masks, gloves, hand sanitizer, and disinfecting wipes will be available at all work sites.

Employees will continue to be encouraged to take a working lunch, which means they will be required to work a 10-hour day. Employees who take a working lunch will be compensated for this time, which will be considered part of normal work hours. This will reduce the need for staff to leave for lunch and receive food deliveries and well as limit lobby and elevator traffic. Working lunches will reduce the need for additional pre-screening upon re-entry to the building and will maximize employee safety.

Employees who require a non-working lunch break should check in and out for that time, and should report earlier to ensure the 10 work hours are completed before the building closes at 7 p.m. Nonexempt employees will be able to use the biometric clock or the Web Clock to check in and out. Exempt employees should confirm their check-in procedures with their supervisors.

All buildings will close at 7 p.m. to allow for intensive cleaning in preparation for the next workday.

For more information about the re-entry plan and to see a copy of the Education Evolution playbook for central staff, visit www.dallasisd.org/educationevolution.

Dallas ISD is offering scholarships for eligible 3- and 4-year-olds to attend J.J. Rhoads All-Day Learning Center in South Dallas at no cost starting this August.

The scholarship guidelines are designed to increase opportunity by making early learning available to more Dallas families.

Families can qualify and receive a scholarship based on the following criteria:

1. Dallas ISD’s historical academic needs, as identified in district data (currently identified as African American students).
2. Expanded income bracket: meet scholarship income guidelines.

* More family sizes/ income limits are available.

3. English language proficiency. Families of all races and ethnicities may request that their 3- or 4- year-old be tested for English proficiency.

To submit an application:

• Go to our website: PreKDallas.org
• Call the Pre-K Enrollment Hotline at (214) 932-7735 if you have questions or need help. The call center is open from 8 a.m. to 5 p.m. Monday-Thursday.
• Text PREK to (972)-687-7735
• Email PreK@dallasisd.org.

This week’s Core 4 tip again stresses the need for excellent phone etiquette while working from home. When you deal with customers on the telephone, your verbal communication skills, particularly your tone, are important. The customer will “see” you through your voice, so whether it is tinged with enthusiasm, sarcasm, boredom, or exhaustion, the customer will hear you—loudly and clearly. Make sure the attitude you convey is a helpful and interesting one that says you are happy to assist with the request.

When you answer your work phone, even from home, you represent Dallas ISD. To the person on the other end of the phone, you are “the district.” You may be the initial contact or the only contact they experience that day. Make it a positive customer experience for everyone with whom you speak.

Suggestions for Core 4 answering the telephone from home

• Answer the phone promptly
• Identify your campus/department and then identify yourself; e.g. “ABC Department; this is Kim.”
• Speak with a smile in your voice. If you smile when speaking on the phone, your tone of voice is more welcoming and friendlier.
• Show interest in the caller and their concerns.
• Do not engage in other conversations while you’re picking up the phone.
• Be of service and offer assistance.
• Be informed about the district’s services, and personnel. Have basic information readily available for reference.
• Listen. Take notes to help you remember important details.
• Make referrals to other people and departments properly.
• Avoid eating and chewing while you’re on the call. Chewing destroys good diction, not to mention it’s just rude.
• Consistent positive communication is the key to quality service.

Dallas ISD’s Benefits Portal is your information hub for all things benefits-related. Beginning July 15, you can log on to the Dallas ISD Benefits Portal to make a change to your current benefits or enroll in a Flexible Spending Account for 2020-2021. Annual Enrollment ends Aug. 21.

You must re-enroll annually to participate in flexible spending accounts (Health FSA and Dependent Care FSA).  New plan offerings, such as the new Hospital Indemnity plan and the new Critical Illness plan, also require an active election.

New medical plans will be available for staff to choose from, so everyone is encouraged to carefully review current benefits and consider the new plans. If you choose not to enroll or make any changes to your current benefits, we still encourage you visit the Dallas ISD Benefits Portal to review your beneficiary designations and make sure your designations are up to date.

The 2020-2021 Enrollment Guide and benefits website will be available soon.

More than 3,000 district teachers have leveled up on their knowledge and skill and gained CPE credit hours through 148 offerings and 112 unique sessions. Two teachers who took their participation to the highest level also won gift cards.

Sarah Perez, a teacher at S.S. Conner Elementary School, and Evan Dewar, a teacher at Martha Turner Reilly Elementary School, each won a $50 gift card donated by Office Depot. There are still opportunities to participate in sessions to earn an entry into weekly drawings for exciting prizes and to unlock access to resources from departments hosting the sessions.

When teachers collaborate and reflect in the Twitter contest (@PDL_DallasISD), they have an opportunity to enter into a weekly grand prize drawing. The more teachers tweet about their Level Up learning using #levelupDallasISD, the more chances they have to win.

In addition, teachers can earn credit hours toward their Texas Education Agency continuing professional education requirements. For the 2020-2021 school year, teachers are not required to attend 21 credit hours of professional development outside their work calendar to meet their contractual obligation. Instead, five professional development days have been built into the teachers’ work calendar.

Summer offerings from Dallas ISD’s departments in Level Up will be entered into the district’s learning management system and maintained on the electronic transcript.

For additional information, contact Professional and Digital Learning at PDL@dallasisd.org or visit our webpage at www.dallasisd.org/levelup.

The HCM Benefits Department is here available to help when it comes to questions and concerns about benefits. Virtual meetings are available. Please contact the Benefits Call Center at (972) 925-4000 or the department at (972) 925-4300. You can send an email to benefits@dallasisd.org. Information related to benefits is located at www.Dallasisd.org/Benefits.

By now, many of us have successfully transitioned home from a place of rest and relaxation at the end of a workday to our workplace. Our homes have been invaded by Zoom meetings, emails and work phone calls, which may make it easy to forget some of the skills that used to come so naturally in the office.

Phone etiquette is just one example. Maintaining a professional and friendly telephone demeanor, keeping an ongoing dialogue, asking appropriate questions, and responding appropriately to customers are important skills to remember when interacting with customers anytime, and especially from home.

Conducting business by telephone requires a different skill set than dealing with people face to face. Something as critical as listening becomes even more important. When customers can’t see you and you can’t see them, what you say and how you say it is key.

Remember they can’t see you, so verbalize what you are doing. Silence, to a customer, can mean different things: Are you still there? What are you doing? Answer the customers silent questions before they ask. For example: “I am reading the notes on my computer screen. It will be just a moment.” Now, the customer knows you are still there, and you are working on the request.

Remember, these days, your home is also where you work. Making these necessary adjustments will help you provide, and excellent customer experience each time you answer your phone

Brought to you by Core 4. Because you make the difference!

Dallas ISD employees can do their part to help prevent the spread of COVID-19 and other respiratory diseases by following simple guidelines as the district transitions back to working in the office.

The virus that causes COVID-19 can be spread through respiratory droplets from those who have few symptoms, no symptoms or are mildly ill. Due to the contagious nature of the virus, staff are asked to follow procedures established in the Education Evolution Central Staff Re-Entry Playbook if they are experiencing symptoms or have been in close contact with someone experiencing symptoms. Employees who are experiencing symptoms should refrain from coming to the office and immediately inform their supervisor for additional guidance.

For more information about specific symptoms, consult the re-entry playbook or visit the Centers for Disease Control and Prevention at www.cdc.gov.

If staff develop symptoms of COVID-19 during the workday or are confirmed to have COVID-19, the following steps will be taken to reduce transmission:

• Separate ill staff from others and send them home.
• Notify Health Services at (972) 925-3386 and chs@dallasisd.org.
• Health Services will contact Custodial Services for Standard Operating Procedures for cleaning/disinfection of ill staff’s desk/workstation.
• In most cases, the department/facility will not need to be shut down.
• Health Services will assist with contact tracing to determine other staff that may have been exposed to the virus and will inform staff of possible exposure to the virus while maintaining confidentiality. (See Board Policy DH and Educator Code of Ethics)

For questions regarding leave options if necessary, contact the HCM Benefits Department at (972) 925-4300 or benefits@dallasisd.org.

Confidentiality

While informing those affected by a potential exposure, Heath Services will keep details on staff members who develop symptoms or are confirmed to have COVID-19 strictly confidential in accordance with district policy and federal law. Because medical information is protected, staff are reminded to maintain confidentiality at all times and refrain from commenting on instances of possible or confirmed cases.

Appointment scheduling

Dallas ISD staff are encouraged to set appointments between the hours of 9 a.m. and 4 p.m. to avoid increased lobby, hallway, and elevator traffic during employee entry and departure times. This guideline applies to district staff conducting business at central office buildings and non-district visitors.

If visitors do not have appointments, the department will be contacted to determine whether someone is available to assist them. If the specific staff member is not available, visitors may be asked to schedule an appointment or attempt to conduct their business via phone or other means.

This year the Dallas Association of School Librarians recognized two outstanding supporters of Dallas school libraries as Library Champions of the Year— S.S. Conner Elementary School Principal Kiashan King-Corbett and Benjamin Franklin International Exploratory Academy Principal Roger Ceballos.

King is a student-centered, goal-oriented administrator as well as an incredible champion for reading. Her love of reading is such that Conner Elementary librarian created the school’s Principal’s Challenge Reading Contest in her honor. Not only does she promote reading in all she does, she is supportive of the school’s overall Library Program. Some examples of her support include:

• Leading the creation of partnerships between the library and community organizations, such as Bishop Lynch Volunteers, White Rock Community Church, HIPPY, and Skyline Public Library.
• Recruiting teachers and staff to further their professional knowledge in reading instruction.
• Committing to and participating in every Dallas ISD and campus reading event—even donning a Bob the Builder Costume to illustrate “building life-long love of reading.”
• Supporting district- and network-wide librarian professional development by offering her campus as a site for trainings.

“She is the most supportive principal I have ever worked with in my library career!” said Erica Kennard, Conner Elementary librarian.

Ceballos is a listener, a visionary, a team player, and a problem solver, which in conjunction with his focus on student achievement, make him a champion. He is also an avid supporter of school library programs. Examples of his advocacy for librarians include:

• Presented at library conferences on the topic of librarians and the benefits they provide to their campuses.
• Presented “Stronger Together: Librarians & Principals collaborating for Student Success” at the Texas Library Association 2020 Virtual Conference.
• Collaborated on an article about the positive impact of having a strong principal/librarian partnership.
• Provided opportunities for collaboration between the librarian and teachers as well as community-wide library programing.

Students, teachers, parents, and others in his school community wrote supportive letters endorsing his commitment to reading, research, technology, collaboration, and much more.