You are not alone
While the district may be closed, if you need assistance with your benefits, a number of resources are available.
District schools and administrative offices will be closed for winter break from Monday, Dec. 23, through Friday, Jan. 3, but the benefits call center will be open regular hours during that time to provide assistance, with the following exceptions:
- Dec. 24 – available from 7:30 a.m. to noon
- Dec. 25 – closed
- Dec. 26 – closed
- Dec. 31 – available from 7:30 a.m. to noon
- Jan. 1 – closed
For those non-emergency health concerns such as cold and flu, TRS Aetna ActiveCare participants can utilize Teladoc at a reduced cost. Call 1-855-Teladoc (835-2362) or visit their main page.
If you have questions regarding your FSA, you can contact Connect Your Care at 877-528-9876 or visit www.connectyourcare.com. Connect Your Care is available 24 hours a day, 365 days a year.
You may reach the benefits call center at 972-925-4000 or email benefits@dallasisd.org. For questions regarding leaves of absence, email benefitsleaves@dallasisd.org. During the periods in which the district is closed, the email boxes will be monitored periodically to ensure any critical issues are resolved in a timely manner.
