Benefits call center shares hours for Thanksgiving break

While the district may be closed for Thanksgiving, a number of resources will be available for employees who need assistance with their benefits.

Dallas ISD schools and administrative offices will be closed the week of Thanksgiving, Nov. 25-29.  Staff who have questions about benefits or experience issues can contact the call center from 7:30 to 5 p.m. Monday, Nov. 25 through Wednesday, Nov. 27. The call center will be closed Nov. 28 and 29.

For those non-emergency health concerns such as cold and flu, TRS Aetna ActiveCare participants can utilize Teladoc at a reduced cost. Call 1-855-Teladoc (835-2362) or visit

For questions regarding an FSA, benefits holders can contact Connect Your Care at (727) 300-0782 or email Connect Your Care is available 24 hours a day, 365 days a year.

The benefits call center can be reached at (972) 925-4000 or by email at For questions regarding leaves of absence, email During the periods in which the district is closed, the email boxes will be monitored periodically to ensure any critical issues are resolved in a timely manner.

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