Benefits call center shares hours for Thanksgiving break
While the district may be closed for Thanksgiving, a number of resources will be available for employees who need assistance with their benefits.
Dallas ISD schools and administrative offices will be closed the week of Thanksgiving, Nov. 25-29. Staff who have questions about benefits or experience issues can contact the call center from 7:30 to 5 p.m. Monday, Nov. 25 through Wednesday, Nov. 27. The call center will be closed Nov. 28 and 29.
For those non-emergency health concerns such as cold and flu, TRS Aetna ActiveCare participants can utilize Teladoc at a reduced cost. Call 1-855-Teladoc (835-2362) or visit member.teladoc.com/trsactivecare.
For questions regarding an FSA, benefits holders can contact Connect Your Care at (727) 300-0782 or email firstname.lastname@example.org. Connect Your Care is available 24 hours a day, 365 days a year.
The benefits call center can be reached at (972) 925-4000 or by email at email@example.com. For questions regarding leaves of absence, email firstname.lastname@example.org. During the periods in which the district is closed, the email boxes will be monitored periodically to ensure any critical issues are resolved in a timely manner.