You are not alone
While the district may be closed for fall break, staff can still get assistance with benefits.
District schools and administrative offices will be closed Monday, Nov. 21, through Friday, Nov. 25. Still, the benefits call center will be open regular hours during that time to assist, with the following exceptions when it will be closed:
- Thanksgiving, Nov. 24
- Day After Thanksgiving, Nov. 25
For those non-emergency health concerns such as cold and flu, TRS ActiveCare participants can utilize Teladoc at a reduced cost. Call 1-855-Teladoc (835-2362) or visit their main page.
If you have questions regarding your HSA/ FSA, you can contact Optum at 877-528-9876 or visit www.optum.com. Optum is available 24 hours a day, 365 days a year.
You may reach the benefits call center at 972-925-4000 or email benefits@dallasisd.org. For questions regarding leaves of absence, email benefitsleaves@dallasisd.org. During the periods in which the district is closed, the email boxes will be monitored periodically to ensure any critical issues are resolved in a timely manner.
