Core 4 Tip: Create memorable moments

The 2022-2023 school year is off to a good start, but like any other organization whose purpose is to serve people, Dallas ISD staff sometimes encounter conflict. But by following the Core 4 culture tenets, these encounters can be turned into memorable moments. 

When encountering conflict—whether it involves a colleague, a student, a parent or a community member—the best way to turn it around is to make them feel that you are on their side. 

By showing them you are their partner in solving their concern, they will feel heard and valued. Show them that you want them to succeed by following these tips:

  • If meeting in person, shift your body language so you’re both facing the problem together
  • Listen carefully to customers to better understand their concern
  • Don’t interrupt
  • Repeat what seem important points to them to make sure you understand
  • When discussing solutions, use collaborative words like “we” and “let’s”

Conflict often arises out of the feeling that the person’s concern is not being taken with the level of seriousness it deserves, and it can be resolved by simply listening to their issue and trying to be helpful. 

Sometimes, there isn’t a satisfactory solution to a concern, but showing interest and a willingness to help will likely diffuse misunderstandings and create memorable moments. 

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