Benefits call center shares hours for Thanksgiving break

While the district may be closed for Thanksgiving, a number of resources will be available for employees who need assistance with their benefits.

Dallas ISD schools and administrative offices will be closed the week of Thanksgiving, Nov. 25-29.  Staff who have questions about benefits or experience issues can contact the call center from 7:30 to 5 p.m. Monday, Nov. 25 through Wednesday, Nov. 27. The call center will be closed Nov. 28 and 29.

For those non-emergency health concerns such as cold and flu, TRS Aetna ActiveCare participants can utilize Teladoc at a reduced cost. Call 1-855-Teladoc (835-2362) or visit member.teladoc.com/trsactivecare.

For questions regarding an FSA, benefits holders can contact Connect Your Care at (727) 300-0782 or email cycops@connectyourcare.com. Connect Your Care is available 24 hours a day, 365 days a year.

The benefits call center can be reached at (972) 925-4000 or by email at benefits@dallasisd.org. For questions regarding leaves of absence, email benefitsleaves@dallasisd.org. During the periods in which the district is closed, the email boxes will be monitored periodically to ensure any critical issues are resolved in a timely manner.