You are not alone during winter break
Even while schools are out for winter break, help is always available. Whether you have questions about your benefits, need health support, or just someone to talk to, we’ve got you covered.
From Dec. 22 through Jan. 2 the district will be closed for winter break, but your benefits are still there for you and so is help. Even when offices are closed, assistance is just a phone call away.
Benefits Call Center
Call 972-925-4000 and select the appropriate option:
• Option 1 – Benefits Administration
• Option 2 – Leaves Administration
• Option 3 – Employee Assistance Program (EAP)
The Benefits Call Center will be Closed Thursday, Dec. 25, and Thursday, Jan. 2.
Non-Emergency Health Support
If you are a TRS ActiveCare participant, you can access medical support anytime through Teladoc.
It’s important to know that you must set up your Teladoc account before using the service. To register, you’ll need:
• Your name
• Date of birth
• BCBS Member ID
Visit the Teladoc website or use the mobile app for access.
Flexible Spending Accounts/Health Savings Account
If you have questions regarding your HSA/ FSA, contact Zynera at 855-572-7200 or visit: https://zynera.summitfor.me/. Zynera is available 7 a.m. to 7 p.m. Monday through Friday, 9 a.m. to 1 p.m. on Saturdays, and closed on Sundays. Zynera will be closed on Thursday, Dec. 25. When you call, you will need your FSA/HSA card number, name, and date of birth. If you visit the website, you will need your name, date of birth, social security number, or employee ID.
Need Emotional Support?
If you’re feeling overwhelmed or facing challenges, the Employee Assistance Program (EAP) is available 24/7 to provide confidential support.
Call 972-925-4000, Option 3 or access support through:
• Website: Telus Health
• App: Telus Health One
To log in, you’ll need your district email, username, and password.
