Benefits has new administrator

Starting April 1, the HCM Benefits Department will partner with a new third-party administrator, Empyrean Health, to streamline and enhance the management of team members’ benefits. 

This change means a more convenient way for employees to access and manage all aspects of health and well-being, including benefits administration, leave of absence requests, flexible spending accounts, health spending accounts, and more.

Why the Change?

The contract with the current third-party administrator has ended, and the new partner was selected after a competitive bid process. The process allowed the district to explore innovative benefits options, enhance service delivery, and make managing benefits more accessible by putting it right at employees’ fingertips.

With Empyrean Health, team members will have access to the MyDallasISD Benefits App, available on both Apple and Google Play. This app will provide the following benefits:

• Access all benefits anytime, anywhere
• Convenient and easy-to-use platform to manage benefits
• Stay connected on the go

What’s Next? 

In the coming days, employees will receive more information on how to download the app and access the enrollment portal. Benefits would like to encourage all to take a moment to download the app and log into the enrollment portal to become familiar  with the new platform. Additionally, instructions on how to log into the leaves portal and access the FSA/HSA websites will be provided.

Important to note:

• There are no changes to benefit carriers—employees will continue to receive the same customer service.
• The Benefits Call Center number—972-925-4000—remains unchanged and is available Monday through Friday from 7 a.m. to 7 p.m. for assistance with benefits administration, enrollment, leave requests, FSA/HSA, or the Employee Assistance Program.

Transitions can raise questions, and the HCM Benefits Department is here to offer support and address any concerns Monday through Friday, from 7 a.m. to 5 p.m. In April, HCM-Benefits will offer extended office hours from 5 to 7 p.m. for virtual and telephone appointments. Virtual and telephone appointments will also be available on Saturdays in April from 8 a.m. to noon. Feel free to contact Benefits via email at benefits@dallasisd.org or call 972-925-4300. Benefits experts are happy to assist team members virtually, over the phone, or in person—appointments can be scheduled by calling 972-925-4300.