You are not alone

District schools and administrative offices will be closed Monday, Nov. 25, through Friday, Nov. 29. While the district is closed for Thanksgiving Break, team members can still get assistance with their benefits. The HCM Benefits Contact Center will be closed on Thursday, Nov. 28, and Friday, Nov. 29.

For non-emergency assistance, you may reach the Benefits Call Center by calling 972-925-4300, option 2 for wellness. For non-emergency health concerns such as cold and flu, TRS ActiveCare participants can utilize Teladoc at a reduced cost. Call 1-855-Teladoc (835-2362) or visit their main page. If you have never used Teladoc before, you must set up your account before you can access the services. You will need your name, date of birth, and BCBS member ID number to register.

If you have questions regarding your HSA/ FSA, contact Optum at 877-528-9876 or visit www.optum.com. Optum is available 24 hours a day, 365 days a year. When you call, you will need your FSA/HSA card number, name, and date of birth. If you visit the website, you will need your name, date of birth, social security number, or employee ID. Employee

Some employees find the holidays challenging. If you need help navigating this time, please contact the Employee Assistance Program (EAP) by calling 972-925-4000, Option 3 EAP. They are available 24 hours a day, seven days a week. To access the website or the Telus Health One app, you will need your district email address, district username, and password.

• the website Telus Health
• the app: Telus: Health One

For questions regarding leaves of absence, email benefitsleaves@dallasisd.org. During the periods in which the district is closed, the email boxes will be monitored periodically to ensure any critical issues are resolved in a timely manner.