Spring break benefits assistance and meals
Dallas ISD schools and offices will be closed March 11-15 for spring break. However, to ensure students continue to have access to nourishing meals, Food and Child Nutrition Services plans to provide meal service on a drive-up basis on Monday, March 11. Team members can still get assistance with their benefits.
Dallas ISD Food and Child Nutrition Services will provide meals to every child 18 years and younger. Home cooking instructions will be provided at the pick-up location and will also be posted on the FCNS website. Children do not have to be present to claim meals.
Meals will include two breakfast meals and two lunch meals per child. To find the meal distribution time and location most convenient to you, visit www.dallasisd.org.
The Benefits Call Center will be open normal business hours to provide any needed assistance.
Non-Emergency Assistance
You may reach the Benefits Call Center by calling 972-925-4300 option 2 for wellness. For non-emergency health concerns, such as cold and flu, TRS ActiveCare participants can utilize Teladoc at a reduced cost. Call 1-855-Teladoc (835-2362) or visit their main page. If you have never used Teladoc before, you will have to set up your account before you can access the services. You will need to have your name, date of birth, and BCBS member ID number to register.
Flexible Spending Accounts/ Health Savings Account
If you have questions regarding your HSA/ FSA, contact Optum at 877-528-9876 or visit www.optum.com. Optum is available 24 hours a day, 365 days a year. When you call, you will need your FSA/HSA card number, name, and date of birth. If you are visiting the website, you will need your name, date of birth, social security number or employee ID.
Employee Assistance Program
The holidays can be a difficult time for some employees for a variety of reasons. If you need assistance making it through this time, please reach out to the Employee Assistance Program (EAP) by calling 972-925-4300 Option 3 EAP. They are available 24 hours/seven days a week. To access the website or the Telus Health One app you will need your district email address, district username, and password.
- Website Telus Health
- App: Telus: Health One
Leaves of Absence
For questions regarding leaves of absence, email benefitsleaves@dallasisd.org.
During the periods in which the district is closed, the email boxes will be monitored periodically to ensure any critical issues are resolved in a timely manner.
For additional questions, employees may contact the HCM Benefits Department at 972-925-4300 or email benefits@dallasisd.org.
