You are not alone during winter break
District school and administrative offices will be closed Monday, Dec. 25, through Friday Jan. 5, 2024. While the district is closed for winter break, team members can still get assistance with their benefits.
Non-emergency assistance
You may reach the Benefits Call Center by calling 972-925-4300 option 2 for wellness. The Benefits Call Center will be closed on Monday, Dec. 25, and Monday, Jan. 1, 2024.
For non-emergency health concerns such as cold and flu, TRS ActiveCare participants can utilize Teladoc at a reduced cost. Call 1-855-Teladoc (835-2362) or visit their main page. If you have never used Teladoc before, you will have to set up your account before you can access the services. You will need to have your name, date of birth, and BCBS member ID number to register.
Flexible Spending Accounts/ Health Savings Account
If you have questions regarding your HSA/ FSA, contact Optum at 877-528-9876 or visit www.optum.com. Optum is available 24 hours a day, 365 days a year. When you call, you will need your FSA/HSA card number, name, and date of birth. If you are visiting the website, you will need your name, date of birth, social security number or employee ID.
Employee Assistance Program
The holidays can be a difficult time for some employees. If you need assistance making it through this time, please reach out to the Employee Assistance Program (EAP) by calling 972-925-4300 Option 3 EAP. They are available 24 hours/seven days a week.
To access the website or the Telus Health One app you will need your district email address, district username, and password.
- the website Telus Health
- the app: Telus: Health One
Leaves of Absence
For questions regarding leaves of absence, email benefitsleaves@dallasisd.org. During the periods in which the district is closed, the email boxes will be monitored periodically to ensure any critical issues are resolved in a timely manner.
